1. Overview

Cancellation and change fees depend on the operator policy attached to your booking, the timing relative to departure, and any special terms in your confirmation or contract.

2. How to request

Request cancellations through your account booking detail when available, or via your advisor / Contact channels. Include booking reference and reason to speed processing.

3. Fees

Fee bands (for example closer to departure) are defined in the operator cancellation policy version linked to the booking. Empty legs and promotional inventory may have stricter non-refundable terms.

4. Operational disruption

Weather, airport slots, NOTAMs, and regulatory restrictions can force schedule changes. We coordinate alternatives with the operator; remedies follow the booking documents.