1. Overview
Cancellation and change fees depend on the operator policy attached to your booking, the timing relative to departure, and any special terms in your confirmation or contract.
Before you confirm a cancel request in Account, the booking detail shows an estimated fee and refundable amount based on the policy version linked to that booking.
2. How to request
Request cancellations through your account booking detail when available, or via your advisor / Contact channels. Include booking reference and reason to speed processing.
Confirmed itineraries may require operator approval before the cancel is final; the fee estimate still applies once approved.
3. Fees (illustrative default bands)
Unless your booking documents specify a different operator policy, the platform default charter bands are typically: 0% fee when more than 15 days before departure; 20% within 15–7 days; 40% within 7–2 days; 80% within 48 hours; 100% for no-show.
Near departure (including within about 2 hours of departure) cancellations may be heavily deducted or non-refundable under the linked policy and contract.
Empty legs and promotional inventory may be non-refundable even when default charter bands would allow a partial refund. Always use the in-account fee preview for your booking.
4. Refunds
Approved refunds are processed to the original payment method when possible. Gateway settlement currency and processing times follow the payment provider and ops ledger — not an instant card credit guarantee.
5. Operational disruption
Weather, airport slots, NOTAMs, and regulatory restrictions can force schedule changes. We coordinate alternatives with the operator; remedies follow the booking documents.