1. Scope
This Privacy Policy applies to visitors and customers of the JetVina private aviation platform (Customer Web, related enquiry forms, and authenticated account areas). It describes categories of data we process and the purposes of processing.
Official brand content may reference jetvina.com. Legal entity details (company registration, registered address) are published only when confirmed in Business Identity settings — this policy does not invent those fields.
2. Data we process
Depending on how you interact with us, we may process:
- Identity and contact details (name, email, phone, preferred language)
- Travel preferences and enquiry details (airports, dates, passenger counts, messages)
- Account profile fields you provide (including optional social or messaging contacts)
- Technical logs (IP address, device/browser metadata, security and audit events)
- Consent records for marketing or quote processing where required
3. Purposes
We process personal data to:
- Respond to charter enquiries and prepare quotes
- Create and manage bookings, documents, and customer support conversations
- Operate accounts, authentication, and fraud/abuse prevention
- Improve service reliability and security monitoring
- Send operational messages related to your requests; marketing only with consent where applicable
5. Security
We apply TLS in transit, role-based access control, audit logging, and application-level encryption for selected sensitive fields. See our Security & trust page for evidenced controls. We do not claim unverified ISO/SOC/PCI certifications.
6. Retention
We retain enquiry, booking, and compliance-related records for as long as needed for operations, legal, and audit purposes, then delete or anonymise according to internal retention rules.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, or restriction of processing, and withdraw marketing consent. Contact us via the Contact page. We may need to verify your identity before fulfilling a request.
8. Contact
Privacy questions: use the Contact page or the flights contact channel published on Customer Web. For technical trust controls, see Security & trust.